Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@earthsloveapothecary.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@earthsloveapothecary.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@earthsloveapothecary.com.
Last updated: April 24, 2025
At Earth’s Love Apothecary, each product is crafted with care and intention. Due to the nature of our offerings herbal supplements, wellness teas, salves, and personal care items all sales are final unless the product arrives damaged, defective, or the wrong item is received.
We Do Not Accept Returns On:
- Opened or used products
- Herbal capsules, tinctures, teas, or salves
- Custom blends or wellness kits
You May Be Eligible For a Refund or Replacement If:
- Your item arrived damaged or broken
- The wrong item was shipped
- Your order was lost in transit (verified with the shipping carrier)
To Request a Refund or Replacement:
Please contact us within 7 days of receiving your order:
Email: info@earthsloveapothecary.com
Contact: 1833-HERBS65
Include:
- Your order number
- A clear photo of the item and packaging
- A short description of the issue
Refund Timeline:
If approved, refunds will be issued to your original payment method within 5–7 business days.
Shipping fees are non-refundable unless we made an error.
We appreciate your support of Earth’s Love. Every product is small-batch, handcrafted, and made with purpose and your wellness means the world to us.
Disclaimer for Checkout:
By completing this purchase, you acknowledge and agree that all products sold by Earth’s Love Apothecary are final sale. Due to the nature of herbal and personal care products, we do not accept returns. Please contact us within 7 days of delivery if your order arrives damaged or incorrect.